Question 1

What areas do you service?

Accepted Answer

We service all Brisbane Northside suburbs including Aspley, Chermside, Stafford, Kedron, and surrounding areas. Contact us to confirm if we cover your location.

Question 2

Are you licensed and insured?

Accepted Answer

Yes, we are fully licensed (QBCC License: 15448213) and insured. All our plumbers are qualified professionals with years of experience.

Question 3

Do you offer emergency services?

Accepted Answer

Yes, we provide 24/7 emergency plumbing services. Call 1300 158 895 anytime for urgent plumbing issues.

Question 4

How much do you charge?

Accepted Answer

We offer upfront pricing with no hidden fees. We'll provide a quote before starting any work so you know exactly what to expect.

Question 5

How long does a hot water system last?

Accepted Answer

Most hot water systems last 8-12 years depending on the type and maintenance. Regular servicing can extend their lifespan.

Question 6

What type of hot water system is best?

Accepted Answer

It depends on your household size, budget, and usage patterns. We specialise in electric hot water systems and can recommend the best option for your specific needs.

Question 7

How often should I service my hot water system?

Accepted Answer

All valves should be checked every 6-12 months, and the anodes and relief valves should be replaced every 5 years to increase the lifespan of the tank. Regular maintenance helps prevent breakdowns and ensures your system operates efficiently.

Question 8

What causes blocked drains?

Accepted Answer

Common causes include hair, grease, food waste, tree roots, and foreign objects. Regular maintenance can prevent most blockages.

Question 9

Can I fix a blocked drain myself?

Accepted Answer

Minor blockages can sometimes be cleared with a plunger, but stubborn or recurring blockages need professional equipment like high-pressure water jetters or CCTV cameras.

Question 10

Do you use CCTV for drain inspections?

Accepted Answer

Yes, we use state-of-the-art CCTV drain cameras to accurately locate and diagnose drainage issues without unnecessary excavation.

Question 11

How quickly can you come out?

Accepted Answer

For emergencies, we aim to be there within 1-2 hours. For non-urgent jobs, we can usually schedule within 24-48 hours.

Question 12

Do you offer warranties?

Accepted Answer

Yes, all our work comes with a warranty. The length varies depending on the type of work performed.

Question 13

Can you help with renovations?

Accepted Answer

Absolutely! We handle all plumbing for bathroom and kitchen renovations, including relocating fixtures and installing new systems.

Question 14

What causes leaking pipes?

Accepted Answer

Common causes include corrosion, high water pressure, freeze damage, and loose connections. We can diagnose the issue and repair or replace pipes as needed.

Question 15

How can I prevent plumbing problems?

Accepted Answer

Regular maintenance, proper usage (avoid flushing non-biodegradable items), and timely repairs of minor issues prevent major problems. We recommend annual inspections.

Question 16

What is CCTV drain inspection?

Accepted Answer

CCTV uses a small waterproof camera inserted into drains to visually inspect the entire pipe system without digging. This helps identify blockages, cracks, and other issues accurately.

Question 17

When do I need a CCTV inspection?

Accepted Answer

You should consider CCTV inspection if you have recurring blockages, slow drains, foul smells, or if you're buying a property and want to check the drainage system.

Question 18

Is CCTV inspection damaging?

Accepted Answer

No, CCTV inspection is completely non-invasive and won't damage your pipes. It's a safe way to diagnose problems without excavation.

Question 19

How much does a CCTV inspection cost?

Accepted Answer

CCTV inspection costs depend on the length and accessibility of your drains. We provide upfront quotes before any work begins.

Question 20

What information does CCTV provide?

Accepted Answer

CCTV shows the exact location and nature of issues - blockages, root intrusion, pipe damage, misalignment, or buildup. We provide a detailed report with video footage.

Question 21

What's the difference between stormwater and sewage?

Accepted Answer

Stormwater carries rainwater from roofs and surfaces to drainage systems, while sewage carries wastewater from toilets and sinks. They use separate pipe systems.

Question 22

Why is stormwater maintenance important?

Accepted Answer

Proper stormwater drainage prevents flooding, water damage to properties, and soil erosion. Regular maintenance ensures the system functions efficiently during heavy rain.

Question 23

What causes stormwater blockages?

Accepted Answer

Leaves, debris, sediment buildup, tree roots, and damaged pipes cause blockages. We can clear and repair stormwater systems to restore proper drainage.

Question 24

How often should I maintain stormwater drains?

Accepted Answer

We recommend inspecting stormwater systems annually and clearing debris before winter. More frequent maintenance may be needed if you have many trees nearby.

Question 25

Do you repair stormwater damage?

Accepted Answer

Yes, we handle all stormwater repairs including pipe replacement, relining, and installation of new systems for properties or renovations.

Question 26

Can you handle complete bathroom renovations?

Accepted Answer

Yes, we manage all plumbing aspects of bathroom and kitchen renovations - from moving pipes to installing new fixtures, hot water systems, and drainage.

Question 27

How long does plumbing take in a renovation?

Accepted Answer

Timeline depends on the scope. A bathroom renovation plumbing typically takes 3-7 days. We'll provide a detailed schedule during planning.

Question 28

Do you work with builders and designers?

Accepted Answer

Absolutely! We regularly collaborate with builders and designers. We can advise on layouts, best practices, and costs before work begins.

Question 29

What's involved in moving plumbing?

Accepted Answer

Moving pipes requires careful planning to ensure proper slopes, support, and access. We handle disconnection, relocation, and reconnection with full testing.

Question 30

Can you install modern fixtures and systems?

Accepted Answer

Yes, we install modern fixtures, smart taps, water-saving systems, and luxury features like rainfall showers and heated towel rails.

Question 31

What's considered a plumbing emergency?

Accepted Answer

Burst pipes, major leaks, sewage backups, no hot water, or no water supply are emergencies. Call us immediately at 1300 158 895 for 24/7 assistance.

Question 32

What should I do while waiting for emergency help?

Accepted Answer

Turn off the water at the main tap if there's a leak or burst pipe. This prevents further damage. For sewage issues, avoid using water until we arrive.

Question 33

Are you available on weekends and holidays?

Accepted Answer

Regular hours: Monday-Friday 7am-5pm. Emergency services: 24/7 on weekends, public holidays, and after-hours weekdays. Call 1300 158 895 for emergency plumbing anytime.

Question 34

What's involved in new plumbing installations?

Accepted Answer

New installations include pipe routing, fixture installation, hot water system setup, and testing to ensure everything meets building codes and functions properly.

Question 35

Do you handle granny flat plumbing?

Accepted Answer

Yes, we install complete plumbing for granny flats, including water supply, hot water, drainage, and sewage systems compliant with building standards.

Question 36

What's required for plumbing permits?

Accepted Answer

Most plumbing work requires council permits and inspections. We handle all permit requirements and coordinate with inspectors for you.

Question 37

How do you charge for your services?

Accepted Answer

We offer upfront quotes based on the scope of work. There are no hidden fees - you know the exact cost before we start.

Question 38

Do you offer payment plans?

Accepted Answer

For large projects, we're happy to discuss flexible payment arrangements. Contact us to discuss options for your specific job.

Question 39

What if the job costs more than the quote?

Accepted Answer

We stand by our quotes. Any unexpected issues discovered during work are discussed with you before proceeding, with an updated quote if needed.

Question 40

Do you accept all payment methods?

Accepted Answer

Yes, we accept cash, credit card, bank transfer, and EFTPOS. We can arrange invoicing for commercial customers.

Frequently Asked Questions

General

Hot Water Systems

Blocked Drains

Repairs & Maintenance

CCTV Drain Inspections

Stormwater Systems

Renovation Plumbing

Emergency Plumbing

New Installations

Pricing & Payment

Still Have Questions?